IT Support • Networking • Cloud

Building a career in reliable, secure technology.

I am an IT support, cloud, and networking professional in training with hands-on troubleshooting experience, customer-facing operations expertise, and a growing foundation in Windows, Linux, networking, cloud infrastructure, and IT service management.

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About

Practical problem-solving with a customer-first mindset.

I am transitioning from ecommerce operations and website management into IT support, networking, cloud, and data-center-focused work. My professional background includes troubleshooting, technical communication, digital operations, HTML/CSS customization, and helping customers solve problems.

I am currently pursuing a bachelor's degree in Cloud and Network Engineering through Western Governors University. I am focused on developing real-world skills in support, Linux, networking, cloud infrastructure, security, and technical documentation.

Skills

Current technical focus

IT Support

Hardware and software fundamentals, troubleshooting, end-user support, documentation, and customer communication.

Networking

Home-network configuration, Wi-Fi troubleshooting, DNS, router settings, device connectivity, QoS, and security fundamentals.

Systems

Windows support, Ubuntu/Linux fundamentals, command-line use, system administration concepts, and technical problem isolation.

Web & Operations

Shopify administration, HTML/CSS customization, digital operations, SEO-aware content management, and process improvement.

Projects

Hands-on infrastructure and support labs

Practical projects documenting my work in IT support, networking, Linux, cloud infrastructure, and technical documentation.

Infrastructure deployment

Completed

Personal Portfolio Infrastructure Deployment

Designed and deployed a professional portfolio environment using a custom domain, Cloudflare DNS, Cloudflare Pages, Proton Mail, HTTPS, and responsive HTML/CSS.

Cloudflare DNS Cloudflare Pages Proton Mail HTML/CSS HTTPS

Custom domain · Static deployment Read project

Networking lab

In progress

Home Network Assessment and Hardening

Building a sanitized network assessment that documents device categories, wireless reliability, DNS, router security, performance testing, and a repeatable process for diagnosing connectivity problems.

Networking DNS Wi-Fi Router Security Troubleshooting

Home lab · Network documentation Coming soon

Linux administration

Planned

Ubuntu Linux Administration and Troubleshooting Lab

Creating a virtual Ubuntu environment to practice user and group administration, permissions, package management, system services, log analysis, SSH, backups, and structured incident troubleshooting.

Ubuntu Linux CLI Permissions systemd SSH

Virtual lab · System administration Coming soon

IT support documentation

Planned

IT Support Knowledge Base and Troubleshooting Playbooks

Developing concise support documentation for common incidents including Wi-Fi connectivity issues, Windows performance problems, printer errors, browser troubleshooting, account access, and escalation workflows.

IT Support Windows Documentation Incident Triage Escalation

Support lab · Knowledge base Coming soon

Credentials

Education and certifications

Western Governors University — B.S. Cloud and Network Engineering, in progress
CompTIA A+
ITIL 4 Foundation
Linux Essentials — Linux Professional Institute
Google IT Support Professional Certificate

Contact

Let’s connect.

Based in Fuquay-Varina, North Carolina. Open to IT support, networking, cloud, and data-center opportunities.

brandon@brandonbratcher.com